Outward Bound California’s Bay Area Program is actively searching for an Inspirational, Motivated and Entrepreneurial Leader to join our team in the role of Insight Program Manager. The Insight PM will oversee all Insight Programs including our new Challenge Course.
This position reports to the Bay Area Program Director and is responsible for overall program oversight focusing strategically on our 1-day ‘Insight’ Programs. Since 2008, Outward Bound California has delivered Insight Programs, including team-building, rock climbing and kayaking days to thousands of Bay Area youth and educators. Our organization is experiencing exciting growth with the build of a new challenge course in the fall of 2019. The Challenge Course will expand our ability to deliver high quality, high impact programs to more participants in a more accessible and engaging way. Because of this, we are seeking an energetic and organized visionary who can embody our organizational mission and has the drive to build a new program from the ground up.
Who We Are
Outward Bound California is part of a national network of experiential and outdoor education programs for youth and adults. We use the inherent challenge of the wilderness and urban outdoor spaces to teach people of all ages to be compassionate leaders, serve their communities, and build character to ultimately reveal the full potential within all of us.
With a 50 year history in the US, we provide extended, expeditionary style rock climbing, backpacking, mountaineering, urban, and service courses, serving ages 12 and up, including adult and veteran programs. As a non-profit, more than 2/3 of our students receive partial or full scholarships to go on a course with us in the High Sierra, Joshua Tree and in the Bay Area.
Who You Are
Outward Bound California does not expect every applicant to have every skill and qualification listed here, and we are committed to the professional development of our employees. A strong candidate who is interested in growing and learning in this role will possess at least 75% of the following qualifications. If this is you, then we strongly encourage you to submit an application for consideration.
KNOWLEDGE & SKILLS
Passionate about Outward Bound’s mission, programs, and course activities
A collaborative leader with strong organizational skills and attention to detail
Strong personal motivation, flexibility, initiative, follow through and commitment
Able to work both independently and cooperatively as a team member, prioritize and work on multiple projects simultaneously
Effective communicator, able to give and receive both positive and constructive feedback
Committed to organizational and industry-wide safety systems, including the adherence to all OB Charter Operating Policies and Procedures, Emergency Response Plan, and other Standard Operating Procedures
Possess a current Wilderness Advanced First Aid and CPR certification, Wilderness First Responder preferred
Proficient with Adobe, Microsoft Office Suite (Word and Excel), and G Suite (Gmail and Google Docs, Drive, and Calendar)
Experienced working with and engaging staff around topics of equity, inclusion and cultural humility
Supportive of a culture of feedback for staff and program
Familiar and experienced with working within standards of the Association of Challenge Course Technologies or similar
Education & Work Experience
Possess a Bachelor’s degree and/or 4+ years of experience in the outdoor education/experiential learning field, or any similar combination of education and experience
Possess at least 2-3 years of experience in ropes/challenge course management, or equivalent experience
Competent in the development and delivery of staff trainings and upholding assessment systems
Physical & Mental Requirements
Able to work outdoors, regardless of weather and season
Able to lift and transport 30-50 lbs of gear several times a day
Can be on feet most days - sometimes for up to 12hr a day, possibly longer in case of an emergency
Be sufficiently fit to participate in all required activities
Comfortable sitting or standing at a desk or computer for significant periods of day
Able to maintain energy, strength and focus to assist students and staff with physical and emotional challenges
Able to maintain composure and exhibit sound decision-making under extended periods of stress
Must be 21 years or older
Willing to complete a federal background check, Live Scan background check, MVR check and provide current negative TB test results and a medical form upon hire (cost of all screening paid for or reimbursed by OBCA)
Bonus if you…
Hold ACCT Challenge Course Manager Certification or Equivalent
Are proficient in Salesforce
Hold an understanding of Group Development theory and Experiential Learning theory
Possess at least two years of experience leading a team
Are experienced in site managing institutional outdoor climbing activities at an AMGA Single Pitch Instructor level or higher
Are fluent in Spanish, Mandarin, or Cantonese
Are an alum of Outward Bound or other outdoor/experiential organization
Oversee Field Staff to submit incident reports and analyses for all courses
Development, mentorship and adherence to Charter Operating Policy & Procedure, Outward Bound USA National Safety Standards and course specific Operational Manual
Adhere to all ACCT Course Standards and other relevant local and State requirements
Ensure all equipment has required documentation, inspection, rotation, and retirement
Staff Training & Development
Design and uphold staff training standards and Development Checklists to systematically track staff competency, fidelity and promotion
Train staff of all experience levels in the facilitation of teambuilding activities
Train a range of skills from basics to corporate/professional group development topics. Participant groups will include private and public school groups, educators, nonprofit and for-profit employees, youth groups, and other community partners
Train staff to work with a diverse range of students and participants from a knowledge-based and trauma-informed perspective of cultural competency and cultural barriers
In collaboration with the Bay Area Program Director, develop and manage local budget, transactions and expenses
Support Human Resources and Staffing team, including hiring, staff scheduling and disciplinary actions. Support worker’s compensation claims process, as needed
Coordinate the collection and proper filing and dissemination of all course paperwork. Ensure that all course paperwork is completed with excellence
Manage all local operational manuals and protocols
Outreach & Partnership Management
Commit to professional, timely, and clear communication with partner point of contact. Be able to understand and meet the desired outcomes of a program
Work in concert with Outreach and Program team to coordinate scheduling, arrival/departure times, parking, gear requirements, and other client needs
Distribute, collect and properly file all Participant Paperwork, including Liability Releases and intake forms
Hold a deep knowledge of our programs and what they provide to our customers, with the ability to clearly and articulately convey them to existing and potential partners
Act as a liaison to the San Francisco Recreation and Parks Department, reporting monthly use, coordinating programs and overseeing monthly ‘Community Days’
Create strategic partnerships and build relationships with schools, County and City educational organizations, state and federal agencies, nonprofit and for-profit businesses, and other industry professionals
Support the Advancement Team in grant reporting as needed
Curriculum Development & Outcomes
In collaboration with the Bay Area Program Director and OBCA Program Leadership Team, develop program goals and Key Performance Indicators (KPIs) that align with OBCA strategic programmatic goals
Collaborate with Bay Area Program Director to determine and fulfill program needs, goals and strategy
Analyze program outcomes (qualitative and quantitative) to review and recommend changes and modifications to Insight program curriculum to meet mission delivery goals
Generate reports for OBCA Board, Leadership Team and partnering organizations highlighting program outcomes
Recommend facilitation techniques and program design that engages all client goals and client abilities
Identify resources required to develop and deliver training and curriculum
Create and implement curriculum, training, and assessment documents
Benefits, Compensation and Location
Compensation & Schedule
The Insight Program Manager is a Full-time, Exempt, Salaried position at a 10-month contract.
Starting salary range of $42,000 - $48,000, depending on experience.
A competitive benefits package, including comprehensive health insurance with generous employer contribution for employee and dependents, Employee Assistance Program (EAP), Flexible Spending Account (FSA), three weeks of Paid Time Off (PTO) and 10 paid holidays, and 401(k) plan enrollment
Highly energetic and supportive work environment at a mission-driven organization
Opportunity to attend Outward Bound adult course
Opportunities for professional development
ProDeal, an opportunity to purchase outdoor gear at a discounted price
This position is located in San Francisco, California. The Bay Area program base is in the Presidio, a national park just minutes from the Golden Gate Bridge. The basecamp consists of two buildings with offices, warehouse and kitchen. The Challenge Course will be located in McLaren Park. Travel between both locations required.
Outward Bound California is an equal opportunity employer and works to include diversity among its staff. Outward Bound California values the inclusion and collaboration among employees of diverse backgrounds and experiences. Outward Bound California prohibits discrimination against, and harassment of, any employee or applicant for employment because of race, color, religion, sex, gender, pregnancy, genetic information, ethnic or national origin, sexual orientation, marital status, familial status, military or veteran status, qualified individuals with a disability on the basis of the disability, or any other category which may be protected under applicable state or federal law. Outward Bound California also promotes respect for all people, and will not tolerate harassment based on any of these characteristics nor on differences based on gender identity or expression.
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