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Payment, Cancellations & Admissions Policies

Payment, Cancellations & Admissions Policies

Outward Bound’s general payment terms and conditions are based on the investment we make in planning, staffing and delivering our courses. These expenses are not recoverable in the case of short-notice cancellation or transfer. By requesting an Application for Outward Bound you are accountable for the information contained here.

We acknowledge there is a lot to read but all the information is important as you are about to make a significant commitment of money and time. If you are the parent of an applicant, you are making an investment in the growth and development of your child as well as giving the gift of an amazing opportunity. 

We STRONGLY RECOMMEND you purchase one of the following:  

  • OBCA Tuition Protection Plan. This offers limited coverage and MUST be purchased by due date of balance– please refer to your Registration Email.
  • TRIP INSURANCE – third party vendor.There are plans available that include “cancel for any reason.” Some options must be purchased within 7-days of submitting your deposit.
Deposit Refund Policies

The deposit includes a $150 non-refundable enrollment processing fee and the remaining $350 deposit is refundable if a student cancels their enrollment more than 90 days before the course-start date. The below are exceptions when the total deposit is refunded including the enrollment processing fee.

  • If you are waitlisted and a space does not become available, Outward Bound California will refund the full $500 deposit.
  • If that you are not cleared to participate on the course, Outward Bound California will retain the $150 enrollment processing fee and refund $350 of the deposit.
  • If you are cleared to participate on the course, but cancel fewer than 90 days before the course start date, Outward Bound California will retain the full $500 deposit.
  • If you are more than 30 days past due on paying the tuition balance, Outward Bound California will cancel your enrollment and retain the full $500 deposit.
  • If you apply for a scholarship, turn in an application, and you are either denied a scholarship or do not receive sufficient funds, and for that reason choose to cancel, Outward Bound California will refund the full $500 deposit.
Tuition and Fees

The total published cost of your course includes all tuition and fees associated with the course.  Tuition covers the costs of food, instructors, permits, and equipment.  Not included in this total cost are personal expenses such as clothing, insurance (health and travel), airfare, baggage fees.

Fees include a $150 non-refundable enrollment processing fee and a $150 transportation fee covering costs to and from the course start and end location and travel to and from course activities during the course.

The balance of tuition and fees is due 90 days prior to course start. Be prepared to pay the full balance of tuition and fees at this time, even if you have yet to submit your completed enrollment packet or have yet to be cleared to participate on the course. Regarding promotional discounts, OBCA reserves the right to rescind discounts for past due payments or paperwork. 

If your payment is not received by the deadline, this may be considered a cancellation, and you risk losing your place on the course and your $500 deposit.

Tuition and Fees Refund Policy

In the event that you are not cleared to participate on the course, Outward Bound California will refund paid tuition and fees with the exception of the $150 non-refundable enrollment processing fee.

The $150 enrollment processing fee is refundable only if:

  • Outward Bound California cancels your course
  • You are waitlisted and a space does not become available on the course
  • Your request for financial aid is denied or the award amount is not enough to allow you to participate on course. (Note, you must keep with all deadlines and submit paperwork fully to be refunded the $150).
Participant Cancellation

Outward Bound California does not refund tuition and fees in the event that you are unable to attend or complete the course due to unexpected events, illness or injury except in the case of purchasing TPP.

There are no penalties if a student cancels more than 90 days before the course-start date. With the exception of the $150 non-refundable enrollment processing fee, Outward Bound will refund $350 of the Deposit fee and 100% of the Tuition fee payment.

If you cancel 90 days or fewer from course start, the cancellation penalties listed below, will apply to the full published tuition or full amount due (if any) for scholarship recipients. The penalty IS NOT based on the amount paid to date on the day you cancel.

The graduated penalty system is:

  • 89-75 days from the course start date –Outward Bound California will retain the $500 deposit
  • 74-60 days from the course start date – Outward Bound California will refund 75%of paid tuition and fees
  • 59-45 days from the course start date – Outward Bound California will refund 50%of paid tuition and fees
  • Fewer than 44 days from the course start date - Outward Bound California will not issue a refund
  • Early Departure (injury, illness, expulsion etc.) – Outward Bound California will not issue a refund
Course Cancellations and Unavoidable Course Transfers

On occasion, relocating or canceling a course is the only way we can maintain our high safety standards. When those complications such as inclement weather, environmental disaster or similar uncontrollable interruptions occur, we have the following policies:

  • In all cases, travel will not be reimbursed by OBCA. If you have purchased travel insurance through a third party, please complete a claim to recover travel costs.
  • If you have purchased third party insurance, Outward Bound California policy will be secondary to any amount recovered by your insurance.
  • If any credit is issued per policies below, the course fees of $300 will be retained, except where noted.

Courses relocated to another course area: Programming will continue and no refunds or credits will be issued.

Courses which have not started: Full course refund including fees (if not able to be transferred to future course)

< 25% Course Completed: Full course credit*

25-90% Course Completed: Prorated course credit*

90-100% Course Completed: No course credit

*Course credit is non-transferable and must be used by same student on an OBCA course, before the end of next calendar year. It can be used for future tuition only and cannot be applied to course fees of $300.

Application Process

Late return of the application and forms will delay the review of other customers’ applications and will jeopardize your spot on course. If your application or tuition is past due your spot may be made available to other applicants. Application materials more than 14 days overdue will be considered inactive and cancellation penalties will apply.

Failure to provide accurate complete information could compromise your or other participant’s safety and course quality. Our goal is for every student to have a successful course. By sharing all physical, emotional or behavioral conditions, we can help you choose the course that will provide you with the highest chance for success. Additionally, undisclosed conditions that result in early departure are not eligible for a refund.

Please report injuries, illnesses, new medications or changes to your prescription to your course advisor. If you arrive on course with an unreported medical condition or other diagnosis or if you have changed the type or amount of medications since submitting your medical form, and have not told us about it, you may not be allowed to begin your course!

Waitlists

If the course a student has chosen is full, the student may have the option to be waitlisted.  In order to reserve a spot on the waitlist the student is required to submit the initial enrollment form and $500 deposit, as well as complete the enrollment packet and pay the Tuition fee balance by the assigned due dates.

If a spot becomes available, it will be offered to the student who returned their completed enrollment packet first; not to the student who enrolled on the waitlist first.  This student will have 24 hours to decide whether or not to take the open spot. If a spot does become available and the student elects not to take it, the $150 enrollment processing fee will not be refunded.

If a spot does not become available, or the student elects to be removed from the waitlist immediately upon enrollment, Outward Bound will refund the full $500 deposit.

Course Transfer Policy

A student may transfer from one course to another one time for no penalty if it is more than 60 days from the course start date. A $100 transfer fee will apply to subsequent transfers more than 60 days from the course start date.

For transfers fewer than 60 days before the course start date, you will forfeit 50% of your paid tuition and fees and the other 50% will be applied to your new course.  Outward Bound California will not issue a refund for any transfers fewer than 30 days before the course start date.

Early Departures

IF YOU ARE EXPELLED FROM COURSE

You will incur a 100% tuition penalty and may be subject to an additional Early Departure Fee to cover the expense of accompanying and transporting the student from the course area.  This will vary depending upon the location of the student and availability of resources.

You may be expelled from course and required to leave if we determine that you are:

  • Unwilling or unmotivated to participate and shoulder your responsibility as a member of a wilderness expedition team
  • Posing a danger, through misconduct or unsafe practices, to yourself or others
  • Defiant, harassing or otherwise compromising the emotional safety of others
  • Using alcohol, drugs (including prescription medication not prescribed to you or sharing your medication) or tobacco products while on their course
  • Engaging in sexual activity
 
Other Information

Divorced parents and third party payers; we only require one legal guardian signature. It is up to you to fulfill any obligations or decision-making agreements with your former spouse. Similarly, you are responsible for informing a third party payer of the cancellation penalties and any subsequent financial obligation is yours.

Student Non-Discrimination Policy and Diversity Statement

Outward Bound California prohibits discrimination against any student or applicant because of race, color, religion, sex, gender, ethnic or national origin, sexual orientation, qualified individuals with disabilities on the basis of disability, or any other category which may be protected by applicable state or federal law. Outward Bound California also promotes respect for all people, and will not tolerate harassment based on any of these characteristics nor on differences based on gender identity or expression.

Tuition Protection Plan (TPP)

The plans highlighted below help protect your financial investment with Outward Bound California (OBCA).  If you elect not to purchase one of these plans, the Cancellation Policies will apply. 

We strongly recommend that you purchase the OBCA Tuition Protection Plan for Pre-Course Cancellation or invest in a third-party Trip Insurance plan, which has the potential to cover course tuition, airfare and/or emergency evacuation. Coverage depends on the Trip Insurance option purchased.     

If you elect not to purchase the TPP and need to cancel for any reason, you will be held to the terms of the Cancellation Policy.

Coverage
  • Cancellations** - The plan covers pre-course cancellations due to illness, injury or family emergency (ie death, or serious illness/injury of family member).  Written documentation from a medical professional must be provided to OBCA within 2 weeks of cancellation in order to receive a refund.  No refunds will be given for cancellations due to undisclosed conditions, motivation, schedule change or travel issues - please plan accordingly. The application and transportation fees ($300 combined) are not eligible for refund. Applicants are responsible for any travel change fees associated with the cancellation. 
  • Early Departures - The plan covers early departure from course due to illness, injury or family emergency (ie death, or serious illness/injury of family member).  Written documentation from a medical professional must be provided to OBCA within 2 weeks of departure from course in order to receive a refund.  No refunds will be issued for departures due to undisclosed conditions, motivation, behavioral issues or for expulsions.  Refunds will be prorated based on the number of days of course missed.  The application and transportation fees ($300 combined) are not eligible for refund. Participants are responsible for any travel and medical costs associated with an early departure.
  • **For participants who take an Outward Bound course at another school prior to the OBCA course, the Tuition Protection Plan will only cover Early Departures for the eligible reasons above. Pre-course cancellations for any reason are not eligible. We advise in these circumstances to purchase third party insurance.  

This pre-course cancellation plan is available for purchase until time of your final payment DUE DATE.  This plan cannot be purchased after the payment DUE DATE noted in your Registration Email.

**If you choose to transfer to an Outward Bound course not in California, the TPP will be refunded if the transfer is greater than 60 days before the start of the original OBCA course. If you transfer to another course within California, the TPP and costs will transfer with you, there will be no refund on the price difference if any apply.

 

Length of Course Cost of Plan (add to balance)
  4-11 days     $100  
  12-14 days     $175  
  22-24 days   $240 
  30-59 days   $275
  60+ days   $500


TRIP INSURANCE 
 

These plans can be purchased by a third party vendor of your choice.  Some plans may cover course tuition, airfare and/or emergency evacuation. There are many vendors who sell this type of insurance. Two examples are below who are familiar with Outward Bound programs. Outward Bound is not affiliated with either agency and does not receive any commission. In the case of an early departure or cancellation, you would contact them directly, we can provide support documentation when requested.

Gennifer Hogan - All Ways Travel **For the most comprehensive coverage contact within 10 days of making your deposit.
Phone: 828-874-3242
Email (preferred): genniferhogan@gmail.com


Ruby Frederick, CTA - Southlands Travel
Phone: 303-680-5241
Email: ruby@southlandstravel.com

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