ABOUT
PLANNING
DONATE
CONNECT
CONTACT

Payment, Cancellations & Admissions Policies

Coronavirus/Covid-19 Information

Travel Advisory from OBUSA regarding Coronavirus and COVID-19 here.

UPDATED Cancellation Policy
  1. Student Cancellations due to COVID-19: We have softened our cancellation policy to support the evolution of restrictions across the country and internationally in response to Covid-19. If you are cancelling your enrollment 44 days or fewer prior to your course start for any reason due to COVID-19, Outward Bound will offer a tuition credit (less the $150 application fee).  This credit must be used toward a course at any OBUSA school that starts on or prior to September 1, 2021. Please contact your course advisor ASAP if you are planning to cancel due to COVID-19 so that they can assist you in receiving your course credit.
  2. Course Cancellation Policy due to COVID-19: If Outward Bound California cancels a course due to COVID-19, your course advisor will assist you in transferring to a future course OR issue a credit for a future Outward Bound Course starting on or prior to September 1, 2021, OR issue a full refund.

Updated payment deadlines: The due date for full tuition payment has been changed from 90 to 45 days prior to course start, or within 5 days of enrolling if you sign up for course within 45 days of course start.

For more information about Outward Bound California’s response to Covid-19, see our community message here. A list of FAQs regarding the updates to our cancellation policy can be found here.

Payment, Cancellations & Admissions Policies

Outward Bound’s general payment terms and conditions are based on the investment we make in planning, staffing and delivering our courses. These expenses are not recoverable in the case of short-notice cancellation or transfer. By requesting an Application for Outward Bound you are accountable for the information contained here.

We acknowledge there is a lot to read but all the information is important as you are about to make a significant commitment of money and time. If you are the parent of an applicant, you are making an investment in the growth and development of your child as well as giving the gift of an amazing opportunity. 

We STRONGLY RECOMMEND that you research travel insurance options and purchase one that will protect your investment. OBCA offers a limited internal Tuition Protection Plan that provides pro-rated reimbursement of paid tuition in certain cases (more info below).  

  • TRIP INSURANCE – third party vendor. There are plans available that include “cancel for any reason.” Some options must be purchased within 7-days of submitting your deposit.
  • OBCA Tuition Protection Plan. This offers *limited* coverage that only applies for the tuition paid for course. This MUST be purchased by due date of balance – please refer to your Welcome Email.
Deposit Refund Policies - See Coronavirus/Covid-19 update above!

The deposit includes a $150 non-refundable enrollment processing fee and the remaining $350 deposit is refundable if a student cancels their enrollment more than 90 days before the course-start date. The below are exceptions when the total deposit is refunded including the enrollment processing fee.

  • If you are waitlisted and a space does not become available, Outward Bound California will refund the full $500 deposit.
  • If that you are not cleared to participate on the course, Outward Bound California will retain the $150 enrollment processing fee and refund $350 of the deposit.
  • If you are cleared to participate on the course, but cancel fewer than 90 days before the course start date, Outward Bound California will retain the full $500 deposit.
  • If you are past due on paying the tuition balance, Outward Bound California can cancel your enrollment and retain the full $500 deposit.
  • If you apply for a scholarship, turn in an application, and you are either denied a scholarship or do not receive sufficient funds, and for that reason choose to cancel, Outward Bound California will refund the full $500 deposit.
Tuition and Fees

The total published cost of your course includes all tuition and fees associated with the course.  Tuition covers the costs of food, instructors, permits, and equipment.  Not included in this total cost are personal expenses such as clothing, insurance (health and travel), airfare, baggage fees.

Fees include a $150 non-refundable enrollment processing fee and a $150 transportation fee covering costs to and from the course start and end location and travel to and from course activities during the course.

The balance of tuition and fees is due 45 days prior to course start. Be prepared to pay the full balance of tuition and fees at this time, even if you have yet to submit your completed enrollment packet or have yet to be cleared to participate on the course. Regarding promotional discounts, OBCA reserves the right to rescind discounts for past due payments or paperwork. 

If your payment is not received by the deadline, this may be considered a cancellation, and you risk losing your place on the course and your $500 deposit.

Tuition and Fees Refund Policy

In the event that you are not cleared to participate on the course, Outward Bound California will refund paid tuition and fees with the exception of the $150 non-refundable enrollment processing fee.

The $150 enrollment processing fee is refundable only if:

  • Outward Bound California cancels your course
  • You are waitlisted and a space does not become available on the course
  • Your request for financial aid is denied or the award amount is not enough to allow you to participate on course. (Note, you must keep with all deadlines and submit paperwork fully to be refunded the $150).
Participant Cancellation - Please see Coronavirus/Covid-19 update above!

Outward Bound California does not refund tuition and fees in the event that you are unable to attend or complete the course due to unexpected events, illness, or injury, except in the case of purchasing TPP.

There are no penalties if a student cancels more than 90 days before the course-start date. With the exception of the $150 non-refundable enrollment processing fee, Outward Bound will refund $350 of the Deposit fee and 100% of the tuition payment.

If you cancel 90 days or fewer from course start, the cancellation penalties listed below will apply to the full published tuition or full amount due (if any) for scholarship recipients. The penalty IS NOT based on the amount paid to date on the day you cancel.

The graduated penalty system is:

  • 90+ days from the course start date - Outward Bound California will retain $150 of the deposit
  • 89-75 days from the course start date – Outward Bound California will retain the $500 deposit
  • 74-60 days from the course start date – Outward Bound California will retain the $500 deposit plus 25% remaining tuition
  • 59-45 days from the course start date – Outward Bound California will retain the $500 deposit plus 50% remaining tuition
  • Fewer than 44 days from the course start date - Outward Bound California retain full tuition
  • Early Departure (injury, illness, expulsion etc.) – Outward Bound California retain full tuition
 
 
Application Process

Late return of the application and forms will delay the review of other customers’ applications and will jeopardize your spot on course. If your application or tuition is past due your spot may be made available to other applicants. Overdue application materials will be considered inactive and cancellation penalties will apply.

Failure to provide accurate complete information could compromise your or other participant’s safety and course quality. Our goal is for every student to have a successful course. By sharing all physical, emotional or behavioral conditions, we can help you choose the course that will provide you with the highest chance for success. Additionally, undisclosed conditions that result in early departure are not eligible for a refund.

Please report injuries, illnesses, new medications or changes to your prescription to your Course Advisor. If you arrive on course with an unreported medical condition or other diagnosis, or if you have changed the type or amount of medications since submitting your medical form, and have not told us about it, you may not be allowed to begin your course!

Waitlists

If the course a student has chosen is full, the student may have the option to be waitlisted.  In order to reserve a spot on the waitlist the student is required to submit the initial enrollment form and $500 deposit, as well as complete the enrollment packet and pay the Tuition fee balance by the assigned due dates.

If a spot becomes available, it will be offered to the student who returned their completed enrollment packet first; not to the student who enrolled on the waitlist first.  This student will have 24 hours to decide whether or not to take the open spot. If a spot does become available and the student elects not to take it, the $150 enrollment processing fee will not be refunded.

If a spot does not become available, or the student elects to be removed from the waitlist immediately upon enrollment, Outward Bound will refund the full $500 deposit.

Course Transfer Policy

A student may transfer from one course to another one time for no penalty if it is more than 60 days from the course start date. A $100 transfer fee will apply to subsequent transfers more than 60 days from the course start date.

For transfers fewer than 60 days before the course start date, you will forfeit 50% of your paid tuition and fees and the other 50% will be applied to your new course.  Outward Bound California will not issue a refund for any transfers fewer than 30 days before the course start date.

Early Departures

IF YOU ARE EXPELLED FROM COURSE

You will incur a 100% tuition penalty and may be subject to an additional Early Departure Fee to cover the expense of accompanying and transporting the student from the course area.  This will vary depending upon the location of the student and availability of resources.

You may be expelled from course and required to leave if we determine that you are:

  • Unwilling or unmotivated to participate and shoulder your responsibility as a member of a wilderness expedition team
  • Posing a danger, through misconduct or unsafe practices, to yourself or others
  • Defiant, harassing or otherwise compromising the emotional safety of others
  • Using alcohol, drugs (including prescription medication not prescribed to you or sharing your medication) or tobacco products while on their course
  • Engaging in sexual activity
 
Other Information

Divorced parents and third party payers; we only require one legal guardian signature. It is up to you to fulfill any obligations or decision-making agreements with your former spouse. Similarly, you are responsible for informing a third party payer of the cancellation penalties and any subsequent financial obligation is yours.

Student Non-Discrimination Policy and Diversity Statement

Outward Bound California prohibits discrimination against any student or applicant because of race, color, religion, sex, gender, ethnic or national origin, sexual orientation, qualified individuals with disabilities on the basis of disability, or any other category which may be protected by applicable state or federal law. Outward Bound California also promotes respect for all people, and will not tolerate harassment based on any of these characteristics nor on differences based on gender identity or expression.

Travel Insurance

The plans highlighted below help protect your financial investment with Outward Bound California (OBCA).  If you elect not to purchase one of these insurance plans, the Cancellation Policies will apply. 

Travel insurance is not required, but it is strongly recommended. Please consult with your existing insurance provider and/or a third party vendor to learn about your options.  A third party Travel Insurance plan has the potential to cover course tuition, airfare and/or emergency evacuation. Coverage depends on the insurance purchased and must be discussed with the insurance provider you select.  We cannot guarantee that emergency services will be “in network” with your insurance provider.

Tuition Protection Plan (TPP)

The OBCA Tuition Protection Plan provides limited tuition reimbursement for Pre-Course Cancellations and/or Early Departures from course due to a family emergency or documented illness/injury. The TPP does not cover refunds for voluntary cancellations, “no shows” or early departure due to voluntary withdrawal, behavior, homesickness, low motivation, expulsion (as outlined above) or any unreported pre-existing conditions.

If you elect to not purchase the TPP and need to cancel for any reason, or leave course early, you will be held to the terms of the Cancellation Policy. The Tuition Protection Plan is only available for purchase until your final payment due date  This plan cannot be purchased after the payment due date.

Note: For those enrolling on course within 45 days of course and electing to purchase the TPP, the TPP is only valid for early departures. Any pre-trip cancellations will be held to the terms of the Cancellation Policy.

Coverage Specifications for OBCA's Tuition Protection Plan
  • Cancellations* - The plan covers pre-course cancellations due to illness, injury or family emergency (eg. a death, or serious illness/injury of family member). Written documentation from a medical professional must be provided to OBCA within 2 weeks of cancellation in order to receive a refund.  No refunds will be given for cancellations due to undisclosed pre-existing conditions, motivation, schedule change or travel issues - please plan accordingly. The application and transportation fees ($300 combined), plus cost of TPP, are not eligible for refund. Applicants are responsible for any travel change fees associated with the cancellation.
  • Early Departures - The plan covers early departure from course due to illness, injury or family emergency (eg. a death, or serious illness/injury of family member). Written documentation from a medical professional must be provided to OBCA within 2 weeks of departure from course in order to receive a refund. No refunds will be issued for departures due to undisclosed pre-existing conditions, motivation, behavioral issues, or for expulsions. Refunds will be pro-rated based on the number of days of course missed. The application and transportation fees ($300 combined), plus cost of TPP, are not eligible for refund. Participants are responsible for any travel and medical costs associated with an early departure.

*For participants who take an Outward Bound course at another school in the same year prior to their OBCA course, the Tuition Protection Plan will only cover Early Departures for the eligible reasons above. Pre-course cancellations are not eligible. We advise in this circumstance to purchase third party insurance.  

TPP and Transfers: If you choose to transfer to an Outward Bound course not in California, the TPP will be refunded if the transfer is greater than 60 days before the start of the original OBCA course. If you transfer to another course within California, the TPP and costs will transfer with you, there will be no refund on the price difference if any apply.

Length of Course Cost of Plan (add to balance)
  4-11 days     $150  
  12-14 days     $250
  22-24 days   $300
  30-59 days   $400
   


THIRD PARTY INSURANCE OPTIONS  

Many options for insurance can be purchased by a third party vendor of your choice.  Some plans may cover course tuition, airfare and/or emergency evacuation costs (such as an ambulance or helicopter). There are many vendors who sell this type of insurance. The travel agent listed below is familiar with Outward Bound programs and can assist in choosing a trip insurance plan. Outward Bound is not affiliated with any agency and does not receive any commission. In the case of an early departure or cancellation, you would contact your insurance directly. Outward Bound can provide supporting documentation when requested.


Ruby Frederick, CTA - Southlands Travel

Website: https://www.southlandstravel.com/contact
Phone: 303-680-5241
Email: [email protected]

Sign Up for Updates


Stay informed on upcoming courses, Outward Bound California news and special offers. Please fill out the form below to receive our email newsletter.


Sign Up!