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Student Services Associate

 

 

This position is closed

Position 

Description

The Student Services Associate holds an essential role within the Student Services Team. Supervised by the Director of Student Services, this position is responsible for medically screening applicants for course, preparing incoming students for their Outward Bound experience and managing student data. Cultural humility, an inclusive approach to interpersonal interactions and a strengths-based perspective are essential to success in this role.  Strong data management, attention to detail and the ability to sensitively discuss confidential information is also required.  If you are looking to have a direct impact on getting students on course for transformative experiences, then this could be the perfect role for you! 

Who We Are

 

Outward Bound California (OBCA) is part of a national network of experiential and outdoor education programs, with a 50 year history in the US, serving over 40,000 students annually. OBCA uses unique experiences in natural settings to create social-emotional learning opportunities for our students to tap into their inherent potential as compassionate leaders and active participants in their communities. 

We work with students on a range of programs, from 1-day experiences on our San Francisco Challenge Course to multi-day rock climbing, backpacking and mountaineering courses ranging from 7 to 65 days long.  We work with students aged 12+, including adults, educators and veterans.  Outward Bound California is deeply committed to opening up access for students and schools that have traditionally been excluded from outdoor spaces and programs and we do this through over 40 effective community partnerships.  As a non-profit, more than 2/3 of our students receive partial or full scholarships to go on a course with us in the High Sierra, Southern California and in the Bay Area.

Equity and Inclusion Statement: We believe that all people should have safe access to the outdoors and culturally relevant and responsive educational programming. OBCA is also striving to create an equitable and inclusive internal culture where all staff members feel represented and honored for their identities and lived experiences. We examine how power, bias, race and other aspects of identity impact our organization. We work to build a culture where we are always learning and improving toward a vision for equity and belonging for all staff. We are looking for team members who can actively join us in this process. We are also committed to reflecting the diverse communities with whom we work and strongly encourage people of color, LGBTQ+ identifying folks, and women to apply. 

Who You Are

OBCA does not expect every applicant to have every skill and qualification listed here, and we are committed to the professional development of our employees.  A strong candidate who is interested in growing and learning in this role will possess at least 75% of the following qualifications.  If this is you, then we strongly encourage you to submit an application for consideration.  

  • Able to view applicants from a strengths-based perspective and develop positive relationships with diverse populations of students and their support systems

  • Passionate about OBCA’s mission
  • Extremely detail-oriented with excellent organizational skills
  • Able to prioritize and manage multiple tasks successfully within tight timelines
  • Creative problem-solver
  • Compassionate and thoughtful communicator, both written and oral
  • Solution-oriented
  • Able to work both collaboratively and independently with remote supervision
  • Proficient in Microsoft Office Suite (Word and Excel), Adobe Acrobat Pro, and G Suite apps (Gmail and Google Docs, Meet, Drive, and Calendar)
  • Willing to authorize a criminal background check
  • Comfortable sitting or standing at a desk for the majority of the day

Bonus if you…

  • Are fluent in Spanish, Cantonese or Mandarin

  • Have experience in health care or medical data management fields
  • Have Salesforce or other database experience 
  • Outward Bound or other experiential education course experience (alumni or staff)

Responsibilities

The Student Services Associate is responsible for:
  • Providing thoughtful, respectful and responsive customer service to applicants, enrolled students, family members and alumni. 
  • Precision in data entry. This includes tracking student progress, managing data to ensure accuracy and interfacing with National enrollment staff as necessary.
  • Assessing applicants’ health, psychological well-being, physical fitness, and investment using assessment guidelines and screening tools. Conducting necessary follow-up with applicants, parents, health care providers and references to gather relevant information.
  • Processing payments, transfers, cancellations and refunds in a timely manner while maintaining accurate information in our databases.  
  • Ensuring that materials communicated to our program team are accurate and complete, with thorough notes and relevant information on all students.

  • Responding to questions and concerns from our program team about medical, behavioral, and emotional concerns before, during, and after course.

 

Benefits, Compensation, and Location

Compensation & Schedule

  • This is a Full Time, Hourly, Non-Exempt position
  • Anticipated start date: October 1, 2021
  • $22-24/hour, depending on experience and location

Benefits

  • OBCA offers a competitive benefits package, including comprehensive health insurance with employer contribution, long-term disability and life insurance, Flexible Spending Account, Employee Assistance Plan (EAP), Paid Time Off (PTO), paid holidays, and 401K/Retirement Savings Plan participation upon eligibility.
  • Highly energetic and supportive work environment at a mission-driven organization
  • Opportunities for professional development
  • ProDeal, an opportunity to purchase outdoor gear at a discounted price

Location

  • Location for this position is flexible, though applicants need to be available for occasional travel to both of our base locations (San Francisco, Midpines) when it is safe to travel again
  • The Outward Bound California administrative offices are located in The Presidio in San Francisco, CA, minutes from the Golden Gate Bridge

Outward Bound California is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. Outward Bound California also promotes respect for all people, and will not tolerate harassment based on any of these characteristics.

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