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The Bay Area Program Manager (PM) is an integral part of the Bay Area program leadership team, coordinating one- and multi-day programs for local schools and youth-serving non-profit clients.The PM is a leader in the Bay Area program community, providing administrative support to course directors, logistics coordinators, and field instructors. The PM acts as the primary liaison between partner schools and organizations and Outward Bound California (OBCA). Working closely with and reporting to the Bay Area Program Director, the PM upholds safe and effective program delivery that meets Outward Bound’s desired outcomes of service, leadership, and character development.
The ideal candidate will have experience in developing, training, supervising, and retaining staff. Prior experience as an Outward Bound Course Director or equivalent is preferred.
Who We Are
Outward Bound California is part of a national network of experiential and outdoor education programs for youth and adults. We use the inherent challenge of the wilderness and urban outdoor spaces to teach people of all ages to be compassionate leaders, serve their communities, and build character to ultimately reveal the full potential within all of us.
With a 50 year history in the US, we provide extended, expeditionary style rock climbing, backpacking, mountaineering, urban, and service courses, serving ages 12 and up, including adult and veteran programs. As a non-profit, more than 2/3 of our students receive partial or full scholarships to go on a course with us in the High Sierra, Joshua Tree and in the Bay Area.
Who You Are
Knowledge & Skills
Passionate about experiential education, wilderness, and the personal growth and development of both young people and adults
Knowledgeable about OB programs and skill requirements
Successfully worked with a wide array of external partners and stakeholders
Extremely detail-oriented, with excellent organizational skills
Able to prioritize and manage multiple tasks successfully within tight timelines and under potentially stressful circumstances
A strong and effective communicator, both in writing and in conversation
Committed to removing barriers to access to the outdoors for underrepresented communities
Highly competent in the use of the Microsoft operating system, Excel, and G Suite products (Gmail and Google Docs, Drive, and Calendar)
Able to sit or stand at a desk for a significant amount of the working day
Able to lift and move a minimum of 30 pounds
Able to participate in moderate to vigorous physical activity, including but not limited to running and backpacking
Bonus if you…
Knowledge & Skills
Familiar with OBCA’s philosophy, activities, and course areas
Familiar with Salesforce or other CRM databases
Fluent in Spanish, Mandarin, and/or Cantonese
Education & Work Experience
Possess at least two years of management experience
Hold a bachelor’s degree or higher, and/or at least four years of experience in the outdoor education/experiential learning field
Have personally experienced Outward Bound as a participant
Oversee the delivery of safe, high-quality programs true to the OB mission, core values, design principles, outcomes and established vision of program excellence
Collaborate as a member of the Bay Area program leadership team to determine and fulfill program needs, goals and strategy
Supervise, mentor, and develop Course Directors, Logistics Coordinators, Instructors and Interns
Manage the flow of information between Outreach and Student Services departments, partners and field staff
Update course curricula, course area information, packing list, parent information packets, and course paperwork for all Bay Area programs
Manage the instructor and participant feedback system
Ensure that all State and County Park, Forest Service, National Park and other land management policies and procedures are known and followed by staff
Support partners with the completion of necessary paperwork
Oversee overnight expeditions in the role of Course Director, managing course prep and post and being present at course start and end
Address questions and concerns from Program and Student Services teams about medical, behavioral, and motivational issues before, during, and after course
Assist Program Director and Marketing & Outreach staff in creation of course-related materials.
Cultivate a base culture that models excellence
Manage course paperwork and reporting
Monitor and update the contents of Salesforce data, especially as related to course
Develop resources and address topics of diversity, equity and inclusion
Assess staff, course curriculum and trainings for cultural humility and responsiveness
Safety & Risk Management
Act as designated ‘On Call’ staff member, as assigned, available for field staff 24 hours a day as a first responder to issues that may arise (emergency and non-emergency) during Bay Area programming
Participate in organization-wide Emergency Response Plan as needed
Support the delivery of Bay Area course safety briefings, local on-call system, and field incident and emergency response systems
Oversee Course Directors and field staff documentation of incident reports and analyses for all courses
Proactively manage hazards and minimize risks inherent to Bay Area program operations
In coordination with Bay Area management team, support students when needed and oversee supervision and coordination of early departure, including on weekends and outside of regular business hours
Logistics & Site Support
Orient new and returning staff to Bay Area base expectations
Secondary Duties & Responsibilities
Conduct supervisory visits to field operation sites
Serve on committees as appointed by Program Director, including attrition analysis, alumni outreach, and Diversity, Equity & Inclusion work group
Support partner retention and development of new program partnerships
Assist in medical screening and collection of admissions materials as needed
Recommend updates to procedures and manuals to ensure effective delivery of OBCA mission and outcomes
Participate in other duties as assigned
Benefits, Compensation and Location
Compensation & Schedule
This is a Full-Time, Salaried, Exempt position.
Starting pay range $43,988 - $50,929, depending on experience
Anticipated program seasons run February through November
OBCA offers a competitive benefits package, including comprehensive health insurance with generous employer contribution, long-term disability and life insurance, Flexible Spending Account, Paid Time Off (PTO), and 401(k) plan with employer match
Highly energetic and supportive work environment at a mission-driven organization
Opportunities for professional development
ProDeal, an opportunity to purchase outdoor gear at a discounted price
Location This position is located at our Bay Area program base in the Presidio, a national park in San Francisco, California, only minutes from the Golden Gate Bridge. The basecamp consists of two buildings with offices, warehouse and kitchen.
Outward Bound California is an equal opportunity employer and works to include diversity among its staff. Outward Bound California values the inclusion and collaboration among employees of diverse backgrounds and experiences. Outward Bound California prohibits discrimination against, and harassment of, any employee or applicant for employment because of race, color, religion, sex, gender, pregnancy, genetic information, ethnic or national origin, sexual orientation, marital status, familial status, military or veteran status, qualified individuals with a disability on the basis of the disability, or any other category which may be protected under applicable state or federal law. Outward Bound California also promotes respect for all people, and will not tolerate harassment based on any of these characteristics nor on differences based on gender identity or expression.
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